Email Messaging and SMS Messaging Reporting

Access a report of all emails sent and SMS messages sent from your PDCflow account via two different Reporting pages in your PDCflow account.

Use the Email Messaging report to view the emails that have been sent from your account and the delivery status of emails.

Use SMS Messaging report to view a list of phone numbers SMS have been sent to as well as delivery status.

Access SMS Messaging and Email Messaging Reports

Navigate to the Reporting tab on the primary navigation of your PDCflow. Selecting either the SMS Messaging or the Email Messaging page link.

Permission to View SMS Messaging

Users who have related Reporting Security permissions will be able to access the SMS Messaging page. The security group assignments that will grant access to SMS Messaging include:

• Reporting - View Flow Reports 
• Reporting - View Schedules

SMS Delivery Statuses

1. Waiting For SMS Opt-in: PDCflow has sent an opt-in confirmation request and is still waiting for a "YES" response from the SMS recipient before sending the Flow request SMS

2. Accepted: the Flow SMS has been accepted by the texting vendor
3. Queued: the texting vendor has queued the SMS to be sent to the carrier
4. Sent: the phone carrier has accepted the SMS
5. Delivered: the SMS was successfully delivered
6. Undelivered: the SMS was not delivered
7. Failed: the SMS could not be sent

Permission to View Email Messaging

Users who have related Reporting Security permissions will be able to access the Email Messaging page. The security groups assignments that will grant access to Email Messaging include:

• Reporting - View Card Reports 
• Reporting - View Cash Reports 
• Reporting - View Check Reports 
• Reporting - View Flow Reports 
• Reporting - View Schedules

Email Delivery Statuses

1. Sent: The email provider acknowledged they received the email
2. Delivered: The email provider successfully delivered the email
3. Bounced: The email provider was not able to deliver the email
4. Opened: The email was opened by the recipient
5. Clicked: The email link was clicked by the recipient
6. Complaint: The email was reported as spam/abuse by the recipient
7. Failed: The email was sent to the email provider, but rejected and will not be retried
8. Retry: The email was not able to send to the email provider, but will be retried automatically
9. Bounced or Blocked: The email wasn't sent because it is an invalid email address or the email address has been opted-out from email communications from your account 

Learn more about handling email opt-outs and blocked email addresses here. 

Flow Statuses

Flow Statuses are independent of Email and SMS delivery statuses, although you can access the related statuses from a Flow detail report and SMS/Email Messaging reports. Read more about Flow statuses here. 

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