Flow Reports give you access to view each Flow sent from the account. Drill into Flow details by opening a Flow and viewing more information about what was included in the Flow, statuses, and delivery information.
Description
Here you can search transactions using various sets of criteria. Totals are provided at the bottom of the screen for convenience. The date shown in the results is always the last status change date.
Finding a Flow in Reporting
Navigate to Reporting > Flow Reports > All Flows (or another quick filter option offered like Failed Flows). In the Search Options page, select and enter data according to your search need and the data you have. Click Search, then the relevant Flows will be listed. When you've found the Flow you are searching for click the document icon to view the Flow Details page.
Flow Status Definitions
ALL: When searching, it will use the date the Flow was sent and every Flow will be considered, regardless of Flow status.
WAITING: The request has been created, but not sent yet. This is used when a Flow is sent to more than one recipient and set to send sequentially.
PENDING: The request has been sent. When searching, it will use the date the Flow was sent.
OPEN: A valid PIN has been entered and the request has been viewed, but the request has not yet been completed.
COMPLETED: The request has been successfully completed. When searching, it will use the date the Flow was completed.
FAILED: The request has failed. This can be due to the document being denied, the request being manually closed, etc. When searching, it will use the date the Flow was manually closed.
EXPIRED: The request has exceeded the timeout and cannot be completed. When searching, it will use the date the Flow was automatically closed.
View a Flow's SMS or Email Message Delivery Status
While you are viewing a Flow's details, the Delivery section includes all SMS and email delivery status updates. The "More Details" link(s) will open the SMS Messaging or Email Messaging report details for the selected message.
Read more about SMS Messaging and Email Messaging here.
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Still Need Help?
Please reach out to our Customer Success team via email at support@pdcflow.com if you need any more help.