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How to Reset a Password for Another User

If someone has forgotten their user profile password or has been locked out of PDCflow due to too many failed logins, another user with administrative-level access can reset the user’s password and unlock their user profile.

In this documentation, we will review the steps to reset another user’s password.

Resetting a User's Password

Step 1: Sign in to your PDCflow app

Step 2: Navigate to Configure > App Users > User Profiles.

User-Profiles

Step 3: Click the Edit icon (pencil) for the user who needs their password reset.

User-Profiles-edit

Step 4: Click the Reset Password link, and a modal window will appear providing you with the option to change the password. 

User-Profiles-Reset-Password

Step 5: Click on the Reset password & Unlock profile button to reset the password. 

After you click the Reset Password button, an email will be sent to that user's email address with access to their user profile. When the user clicks the link in the email, they'll be prompted to update their password.

Reset-Your-Password-Email

Need Help?

Email our Customer Success team at support@pdcflow.com.