You can now access your PDCflow account’s SMS opt-out report. This report will list all phone numbers that have opted out of further text messages from your PDCflow account; any subsequent attempts will automatically be blocked. If a Location Name is listed, the opt-out only applies to that location, otherwise, the opt-out is company-wide. If your customer would like to opt-in again, instruct them to text START to the corresponding Company Number in this report.
Access your SMS Opt-out Report
Click on Reporting within the primary navigation, then click on SMS Opt-out.
Download your SMS Opt-out Report
To download a CSV file, click the Download button. The CSV will contain the phone numbers that have opted out from receiving SMS messages from your PDCflow account.
Communicating with Your Customers About Opting Out
If a customer sends a STOP keyword in reply to an SMS message, their number will be added to your SMS Opt-out list. The following STOP keyword commands will block future SMS messages from being sent to the recipient from your PDCflow account: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
If a customer sends a STOP keyword to your Company Number, they will receive a default reply: “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
Communicating with Your Customers About Opting In
If your customer would like to undo an opt-out, and opt back into receiving SMS messages, instruct them to text a START keyword to the Company Number listed within your Opt-in Report list. START, YES, and UNSTOP commands are all approved START keywords and your customer will receive a default reply in response: “You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.”
For information about integrating to this report, see Access SMS Opt-out Report with NotificationService API
Still Need Help?
Please reach out to our Customer Success team via email at: firstname.lastname@example.org for further assistance.