It is important to consistently review schedules that are in the Complete status and assess the reconciliation required to address any outstanding payments due.
Can a completed schedule have outstanding payments due?
When a schedule moves to a Complete status, no more payments will be automatically submitted to process. However, there may still be remaining payment amounts that haven't been collected. Remaining amounts due can be caused by declined payments, processing errors, and other unexpected issues with the schedule.
How to Pull a Report of Schedules with Remaining Amounts
To begin the process of reconciling completed schedules in your PDCflow account, navigate to Reporting > Schedules > All Schedules. In the Search Options page, find the Schedule Status table. Select the Complete status and deselect all other statuses. Click the Search button and the relevant, completed, schedules will be listed in the Schedules Report.
In the Schedules Report table, when you click the Amount Remaining ($) column header, the list will be sorted by that column data. This is a useful way to see which schedules still have remaining amounts uncollected. Review the details of each schedule by clicking the Edit Schedule button (the eye icon). Assess the need to collect additional payments from each of the completed schedules with a Remaining Amount over $0.00.
Once you have reviewed the remaining balances, you should have a clear understanding of which payments have been made and which are still outstanding. You will need to make arrangements to catch up on these remaining payments as soon as possible by sending Request Payment Flows or creating new schedules.